Terms and Conditions
Man with Van Lambeth Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Lambeth provides man and van and related removal services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the individual, business, or organisation requesting or receiving our services.
Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by us.
Vehicle means any van or other transport used by us to perform the services.
Goods means any items, belongings, furniture, equipment, boxes, or other property that we are requested to move, handle, or transport.
Booking means a confirmed request for services made by the customer and accepted by us.
2. Scope of Services
We provide man and van and general removal services for household and commercial customers, including collection, loading, transport, unloading, and where agreed, basic furniture positioning. The exact scope of services for each booking will be as agreed between the customer and us at the time of booking.
We reserve the right to refuse to move any item that in our reasonable opinion is unsafe, illegal, excessively heavy, hazardous, or likely to cause damage to property, our vehicle, our staff, or other goods.
3. Booking Process
All bookings for our man with van services must be made in advance. Bookings may be requested by the customer via our online or other accepted booking channels. A booking is not confirmed until we have accepted it and provided clear confirmation.
When making a booking, the customer must provide accurate information, including but not limited to:
Full collection and delivery addresses and any access restrictions.
Approximate list and description of goods to be moved.
Floor levels, lift availability, parking arrangements, and any difficulties that might affect loading or unloading.
Preferred date, time, and duration of the service.
Any special handling requirements or fragile items.
We rely on the information supplied at the time of booking to estimate the time, number of staff, and vehicle size required. If the information provided is inaccurate or incomplete, we may need to adjust the price, send additional staff or vehicles, or in some cases refuse to complete part or all of the job if it is unsafe or impractical.
4. Booking Amendments
The customer must inform us as soon as reasonably possible if there are any changes to the details provided at the time of booking, including changes to dates, times, addresses, access, or the volume of goods. We will use reasonable efforts to accommodate such changes but cannot guarantee availability.
We reserve the right to adjust the quoted price or hourly rate if changes to the booking materially affect the scope, duration, or complexity of the services.
5. Pricing and Quotations
Prices may be provided as fixed quotes or on an hourly rate basis, depending on the nature of the job and as agreed at the time of booking. Unless otherwise agreed in writing, prices are exclusive of any tolls, congestion charges, parking fees, fines, or third-party charges, which will be payable by the customer in addition to the service price.
Any quotation is based on the information supplied by the customer and is subject to these Terms and Conditions. Quotations are valid for a limited time period specified at the time of issue and may be withdrawn or varied at any time prior to acceptance.
If the job takes longer than anticipated due to circumstances outside our reasonable control, including inaccurate information supplied by the customer, delays in access, waiting for keys, or additional items not disclosed at the time of quotation, we may charge for the extra time at the agreed hourly rate or a reasonable rate if no rate has been agreed.
6. Payments
Unless otherwise agreed in advance, payment for our services is due on completion of the job on the same day. We reserve the right to request a deposit or full payment in advance for certain bookings, including large moves, long-distance moves, or those involving special requirements.
We accept payment by the methods notified to the customer at the time of booking or service. The customer is responsible for ensuring that sufficient funds are available and that payment details are correct.
Where payment terms other than same-day payment have been expressly agreed in writing for business customers, invoices must be paid in full by the due date. We reserve the right to charge interest and reasonable debt recovery costs on overdue amounts in accordance with applicable law.
7. Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving us reasonable notice. The following provisions apply unless otherwise agreed in writing.
If the customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.
If the customer cancels within 24 to 48 hours of the scheduled start time, we may retain some or all of any deposit paid or charge a reasonable cancellation fee to cover our costs and loss of bookings.
If the customer cancels within 24 hours of the scheduled start time or fails to be available when we arrive, we reserve the right to charge a cancellation fee of up to 100 percent of the agreed price.
We will use reasonable efforts to accommodate rescheduling requests, but this will be subject to availability. Short notice rescheduling may be treated as a cancellation and rebooking at our discretion.
We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases, we will seek to rearrange the service at the earliest convenient time, and any deposit will be transferred to the new date. We will not be liable for any consequential loss arising from such cancellations.
8. Customer Responsibilities
The customer is responsible for:
Ensuring that all goods to be moved are properly packed, secured, and ready for transport unless packing services have been specifically agreed.
Disconnecting and preparing appliances for moving, including washing machines, refrigerators, and cookers.
Obtaining all necessary permissions, permits, and parking arrangements for collection and delivery addresses.
Ensuring clear and safe access to the property, including stairs, lifts, corridors, and doorways.
Being present or providing an authorised representative at both collection and delivery locations to supervise the move, provide instructions, and sign any job completion forms.
The customer must not request our staff to carry out any illegal activity or any activity that may reasonably be considered unsafe.
9. Excluded and Restricted Items
Unless expressly agreed in writing, we do not carry or handle the following items:
Perishable goods, live animals, plants, or food items requiring temperature control.
Hazardous materials, including flammable, explosive, corrosive, or toxic substances.
Cash, jewellery, precious metals, securities, important documents, or other items of high value.
Any item prohibited by law from being transported.
If any such items are handed to us without our knowledge, we will have no liability for loss, damage, or deterioration of those items, and the customer will be responsible for any related loss, damage, or legal consequences.
10. Liability for Loss or Damage
We will take reasonable care in handling and transporting your goods. Our liability for loss or damage is subject to the limitations and exclusions set out in these Terms and Conditions.
We will not be liable for:
Wear and tear, gradual deterioration, or pre-existing damage.
Fragile items not properly packed by the customer.
Damage to goods where the customer or any person acting on their behalf has participated in the loading or unloading against our advice.
Loss or damage resulting from acts or omissions of the customer, including inadequate packing, incorrect information, or failure to take out appropriate insurance.
Loss or damage arising from war, terrorism, civil unrest, natural disasters, or other events beyond our reasonable control.
Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value for the affected items and may be capped at a fixed amount per job as notified to the customer. The customer is strongly advised to arrange additional insurance cover if the value of their goods exceeds our standard limits.
We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with our services.
11. Damage to Property
We will use reasonable care to avoid damage to property and premises during the move. However, we shall not be liable for damage to premises where:
Such damage arises from moving goods at the customer’s request in circumstances where it is reasonably difficult to do so without risk of damage, for example, moving items through tight doorways, stairwells, or access routes.
Existing defects were present, including cracks, loose plaster, or weak structures.
The customer acknowledges that moving large or heavy furniture in restricted spaces carries an inherent risk of minor damage. We may refuse to move items in such circumstances unless the customer accepts this risk.
Any damage to property must be reported to us in writing as soon as reasonably possible and in any event within a short, reasonable period after completion of the job.
12. Waste Regulations and Disposal
We are not a licensed waste carrier for general rubbish removal unless this has been specifically arranged in accordance with applicable waste regulations. We do not carry domestic or commercial waste for disposal as part of our standard man with van service.
Where we agree to remove items for disposal, this will be limited to furniture, appliances, or other bulky items that can be lawfully disposed of at authorised facilities. The customer confirms that any items given to us for disposal do not include hazardous waste or restricted materials.
The customer is responsible for ensuring that any disposal complies with local waste regulations and that items are suitable for lawful disposal. We reserve the right to refuse to carry any items that we reasonably believe may breach waste regulations or require specialist disposal.
Any additional charges for disposal, recycling, or use of authorised waste facilities will be passed on to the customer.
13. Delays and Waiting Time
We will use reasonable efforts to arrive at the agreed time; however, all times are estimates and may be affected by traffic, weather, road closures, or other factors beyond our control. We do not accept liability for delays caused by such circumstances.
If we are delayed by circumstances within the customer’s control, including lack of access, keys not being available, or the customer not being present, we may charge for waiting time at the agreed hourly rate or a reasonable rate if none has been agreed.
14. Insurance
We recommend that customers obtain appropriate insurance cover for their goods during transit and handling, particularly where the value of items exceeds our standard liability limits. The customer is responsible for checking whether their home or business insurance policy covers removals and transport, and if not, arranging suitable additional cover.
15. Complaints
If you are unhappy with any aspect of our services, you should raise the issue with the team on the day where possible so that we have an opportunity to address it immediately. If the matter cannot be resolved on site, you should submit a written complaint as soon as reasonably practicable, providing full details of the booking, the issue, and any loss or damage claimed.
We will investigate all complaints fairly and promptly and may request additional information or evidence to assist in our investigation. Any offer of compensation or remedy will be made on a goodwill and without prejudice basis and in accordance with these Terms and Conditions.
16. Data Protection and Privacy
We may collect and process personal information about customers for the purposes of managing bookings, providing services, processing payments, and handling enquiries or complaints. We will handle personal data in accordance with applicable data protection law and will not sell or misuse your details.
By making a booking, you consent to the use of your information for these purposes. You may contact us to request access to, correction of, or deletion of your personal data where permitted by law.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our man with van and removal services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the latest terms before making a booking.
These Terms and Conditions constitute the entire agreement between you and Man with Van Lambeth in relation to the provision of our services and supersede any previous understanding or agreement, whether written or oral.
