Privacy Policy
Man with Van Lambeth Privacy Policy
This Privacy Policy explains how Man with Van Lambeth collects, uses, stores and protects personal data relating to its customers and prospective customers in the Lambeth area. It also explains your rights under the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018, and how you can exercise them.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Lambeth customers and potential customers located in the Lambeth area who contact us, request a quote, make a booking, or otherwise use our services. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Man with Van Lambeth is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is used, and we are responsible for ensuring that it is handled in accordance with applicable data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details, such as your name, address, collection and delivery addresses, and other relevant location details.
Communication details, including the information you provide when you contact us for a quote, make a booking, send us feedback, or make a complaint.
Booking and service details, such as dates and times of your move or collection, type and size of job, any access information, special instructions, and payment status.
Payment related information, which may include limited payment data required to confirm that payment has been made or is due. We do not store full card details when a third party payment processor is used.
Technical and usage data, such as basic information about how you interact with our website or online tools if these are used, including the pages you visit and how long you stay on them. This may be collected using basic analytics tools or cookies where applicable.
Optional marketing information, such as your preferences about receiving updates or special offers, if you choose to provide this.
How We Collect Your Data
We collect your personal data in the following ways:
Directly from you, when you request a quote, make a booking, contact us by phone or online, or provide information before or after a job.
Indirectly, through our website or online booking tools, where technical and usage data may be collected automatically using cookies or similar technologies, subject to applicable cookie and privacy rules.
From third party partners or platforms, for example if you use a comparison or booking platform that passes your booking details to us, in which case we only receive the information required to provide our services.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the context, we may rely on one or more of the following lawful bases:
Contractual necessity: We process your personal data when it is necessary to provide our services to you or to take steps at your request before entering into a contract, for example to provide a quote, confirm a booking, schedule and carry out the move, and communicate with you about your booking.
Legal obligation: We may process your data to comply with legal and regulatory requirements, such as tax and accounting obligations, record keeping requirements, or responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing day to day operations, improving our services, protecting our business and preventing fraud, handling queries and complaints, and keeping basic business records.
Consent: In limited cases, we may rely on your consent, for example for certain marketing communications or optional cookies. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including arranging collections and deliveries, planning routes, coordinating with drivers or movers, and keeping you updated on timings or changes.
To respond to enquiries and provide quotes, including assessing the type of job, estimated time and resources required, and responding to your questions before you decide whether to book.
To manage bookings and customer relationships, such as confirming bookings, rescheduling, managing cancellations, and following up after a job to ensure satisfaction.
To process payments and maintain financial records, including issuing invoices, confirming payment, and keeping records for accounting and tax purposes.
To improve our services, for example by analysing common booking patterns, monitoring service quality, and assessing feedback or complaints.
To send you service related communications, such as confirmations, reminders, important notices about your booking, and responses to your queries.
To send marketing communications, only where this is permitted by law and, where required, where you have given your consent. You can opt out of marketing at any time.
To ensure security and protect our legitimate interests, including preventing misuse of services, dealing with disputes, and exercising or defending legal claims.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, contact and booking information is kept for a period that allows us to manage repeat bookings, respond to any issues arising from past jobs, and meet our legal obligations. Financial records are typically kept for a longer period in line with tax and accounting rules.
Where data is processed solely on the basis of your consent, and you withdraw that consent, we will stop the relevant processing. We may however retain a minimal record that you have opted out, so that we do not contact you again for those purposes.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include:
Payment processing providers, who process payments you make for our services.
IT and system support providers, who help us operate our website, booking systems or other business IT infrastructure.
Subcontracted drivers or removal partners, where necessary to fulfil your booking and provide the requested services.
Professional advisers, such as accountants or legal advisers, to the extent necessary for the provision of their services to us.
All processors are required to act only on our instructions, to keep your personal data secure, and to comply with applicable data protection laws. We do not sell your personal data to third parties.
International Data Transfers
Our primary operations are based in the United Kingdom, and we intend to store and process your personal data within the UK or the European Economic Area where possible. If we ever need to transfer personal data outside the UK or EEA, we will ensure that an adequate level of protection is in place, for example by using standard contractual clauses or relying on an adequacy decision, in accordance with data protection law.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage practices, and limiting access to your data to those employees, contractors and processors who need it for business purposes and are bound by confidentiality obligations.
Your Data Protection Rights
Under the UK GDPR, you have certain rights in relation to your personal data. Subject to certain conditions and legal exceptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, or where you have successfully objected to processing.
Object to the processing of your personal data where we rely on legitimate interests and you feel this impacts your rights and freedoms.
Request restriction of processing where you want us to verify the accuracy of the data or the basis for processing.
Request the transfer of your personal data to you or to another organisation where technically feasible, in certain circumstances.
Withdraw consent at any time where we rely on consent to process your personal data, without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the UK Information Commissioners Office if you are unhappy with how we use your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any changes will be effective from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your data.
Contact and Queries
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact details you use when booking or enquiring about our services.
