Privacy Policy - Man With Van Lambeth

Last updated: 2026

Man With Van Lambeth is committed to protecting the privacy of all customers in the Lambeth area. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our services. It applies to all Man With Van Lambeth customers in area, including individuals, households, landlords, tenants, and businesses that request or receive moving, transport, collection, delivery, or related services from us.

This policy is designed to be clear, lawful, and transparent in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing bookings, communicating with customers, and meeting legal obligations. The types of data we may collect include:

Identity details such as your name and title;
Contact details such as telephone number and email address;
Service details such as pick-up and drop-off addresses, moving dates, property access notes, and item descriptions;
Payment-related information such as billing records and transaction confirmations;
Communication records including emails, messages, and service-related notes;
Technical information if you interact with us electronically, such as device or browser details, where relevant for security or service improvement;
Special instructions you choose to provide, such as access requirements, fragile items, or parking instructions.

We do not intentionally collect special category data unless it is clearly provided by you and is necessary for a specific service request. If such information is shared, we will handle it carefully and only where a lawful basis applies.

2. How We Use Your Data

We use personal data only for legitimate business and operational purposes. These may include:

processing enquiries and quotations;
managing bookings and delivery arrangements;
providing removal, transport, and related services;
communicating about appointments, changes, and service updates;
issuing invoices, handling payments, and maintaining accounting records;
dealing with complaints, claims, and customer support requests;
meeting legal, tax, insurance, and regulatory obligations;
protecting against fraud, misuse, and unlawful activity;
improving service quality, scheduling, and operational efficiency.

We will only use your data in ways that are relevant to the reason it was collected. Where possible, we aim to use the minimum amount of information necessary.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. We rely on the following lawful bases:

Contract

We process data when it is necessary to enter into or perform a contract with you. This includes handling enquiries, confirming bookings, arranging services, and completing moving or transport tasks.

Legal Obligation

We may process and retain certain information to comply with legal requirements, including tax, accounting, insurance, and record-keeping obligations.

Legitimate Interests

We may process data where it is in our legitimate interests and where those interests are not overridden by your rights. This can include service administration, fraud prevention, internal record keeping, and improving our operations.

Consent

In limited situations, we may ask for your consent, such as for optional communications or when handling certain types of information that are not required for the main service. If we rely on consent, you may withdraw it at any time.

Vital Interests or Public Task

These bases are unlikely to apply in most cases, but may be relied upon if necessary in exceptional circumstances or where required by law.

4. Data Sharing and Processors

We do not sell your personal data. We may share limited information with trusted third parties only when necessary to operate our services, meet legal obligations, or protect our rights.

Where we use third-party service providers to process data on our behalf, they act as processors. These processors may include:

accounting and invoicing providers;
payment service providers;
IT and data storage providers;
communication and email service tools;
insurance, legal, or compliance advisers;
subcontracted service partners assisting with deliveries or removals, where needed.

All processors are required to handle data securely, only use it according to our instructions, and comply with applicable data protection law. Where data is shared with independent controllers, such as tax authorities or law enforcement, they will be responsible for their own handling of your data.

5. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, and to meet legal or operational requirements. Retention periods vary depending on the type of information and the reason it is held.

Booking and service records are usually retained for a reasonable period to manage customer history, disputes, and service verification;
Financial and accounting records are retained for the period required by tax and accounting law;
Complaint and claims records may be retained longer where necessary to resolve issues or defend legal claims;
Communication records are kept only as long as needed for service administration and quality control.

When data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention practices. We take a data minimisation approach and aim to keep records only for the period that is genuinely necessary.

6. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, limited staff access, and careful management of third-party providers.

Although we take security seriously, no system can be guaranteed to be completely secure. If a personal data breach occurs and presents a risk to your rights and freedoms, we will act in line with applicable legal requirements.

7. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. Subject to legal conditions and exemptions, you may have the right to:

Access the personal data we hold about you;
Rectify inaccurate or incomplete data;
Erase your data in certain circumstances;
Restrict the processing of your data in certain situations;
Object to processing based on legitimate interests or direct marketing;
Data portability for data you have provided to us, where applicable;
Withdraw consent where processing is based on consent;
Complain to the relevant data protection authority if you believe your rights have been infringed.

We will respond to valid requests within the time limits required by law. In some cases, we may need to verify your identity before dealing with a request.

8. Children???s Data

Our services are generally intended for adults acting for themselves, their households, or their organisations. We do not knowingly collect data from children except where it is incidental to a service arrangement and provided by an adult customer.

9. International Transfers

If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as approved contractual protections or transfers to countries with adequate protection recognised by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal duties, or data handling practices. The most current version will apply to all Man With Van Lambeth customers in area from the date it is published.

We encourage you to review this policy periodically so that you remain informed about how we protect your personal data. Continued use of our services after changes are made will be treated as acceptance of the updated policy, where permitted by law.

11. Summary of Our Commitment

Man With Van Lambeth respects your privacy and handles your personal data with care. We collect only what we need, use it for clear and lawful purposes, share it only with trusted processors when necessary, retain it only for as long as required, and support your legal rights under data protection law. Our aim is to provide a reliable service while maintaining strong privacy and security standards for every customer in the Lambeth area.